Welcome to the Rovela Help Center
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We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.
Yes — all Rovela wellness products are 100% HSA and FSA eligible. If your card is connected to a major payment network like Visa, Mastercard, or Discover, it should be accepted at checkout. While most customers have no issue, we still recommend checking with your benefits provider to confirm your plan covers wellness and pain relief devices like ours.
Yes, we regularly offer promotions, seasonal sales, and bundle discounts. Check our homepage or product listings for current deals.
Yes! We offer bundle discounts on selected items to help you save more when buying for multiple family members.
Yes—each device is designed for safe use up to 15–30 minutes per session. For chronic conditions, consult with your doctor first.
If you're within the 90-day guarantee or under 2 year warranty coverage, reach out and we'll help troubleshoot or replace it.
We'll email you a digital copy. Just ask at hello@rovela.co.uk.
- Function: Heat, vibration, and traction for cervical spine support and neck relief
- How to Use: Lie down comfortably, plug in or unplug if using the wireless model, then hold the power button for 3–5 seconds to start Auto Mode. For manual control, hold the Manual button and press again to cycle modes (blue = massage, green = traction, red = heat)
- When to Use: Ideal for morning or evening use, especially after long hours at a desk, during headaches, or before bed to ease tension
- Duration: Auto shut-off after 30 minutes
- Cleaning: Wipe with a damp cloth. Do not submerge or machine wash
- Function: Rhythmic massage and heat therapy for lower back tension
- How to Use: Plug in the device, then press and hold the Massage button (3 secs) or Heat button (5 secs). Tap to adjust levels
- When to Use: Best after sitting long hours, post-workout recovery, or general lumbar discomfort
- Duration: 15 minutes per session
- Cleaning: Spot clean with damp cloth only
- Function:
Compact massage ball for targeted pressure relief on the back, shoulders, neck, glutes, feet, and legs - How to Use:
Place the ball between your body and the floor, wall, or chair. Apply gentle pressure and slowly roll over tight areas. - When to Use: Ideal after long periods sitting, after exercise, or whenever muscles feel tight or stiff
Duration: Use for 1–2 minutes per area. Start gently and increase pressure as comfortable - Cleaning:
Wipe clean with a damp cloth. Do not machine wash or soak in water
- Function: Non-slip yoga mat for stretching, mobility work, yoga, Pilates, and floor-based recovery routines
How to Use: Roll out on a flat surface. Use for stretching, balance exercises, core work, or gentle mobility sessions
When to Use: Ideal before or after exercise, during recovery routines, or for daily stretching at home
- Function: Herbal pain patch for localized relief
- How to Use: Apply to clean, dry skin. Stick firmly on the affected area
- When to Use: As needed for sore muscles or stiff areas. Not reusable
Most orders ship within 1–3 business days (excluding weekends and holidays). A tracking number will be sent once your order is on its way.
You can request to change or cancel your order within 1 hour of placing it. After that window, orders are usually in processing or fulfilled and can no longer be adjusted.
Standard shipping usually takes 7–14 business days, depending on your location. Delays may occur during peak periods.
If your order doesn't arrive within 30 days of shipment, contact us and we'll either reship your package or issue a refund, depending on the situation.
Yes! We ship worldwide. Some items may be fulfilled from overseas warehouses depending on stock availability.
- Function: Heat, vibration, and traction for cervical spine support and neck relief
- How to Use: Lie down comfortably, plug in or unplug if using the wireless model, then hold the power button for 3–5 seconds to start Auto Mode. For manual control, hold the Manual button and press again to cycle modes (blue = massage, green = traction, red = heat)
- When to Use: Ideal for morning or evening use, especially after long hours at a desk, during headaches, or before bed to ease tension
- Duration: Auto shut-off after 30 minutes
- Cleaning: Wipe with a damp cloth. Do not submerge or machine wash
Every product is covered by our 90-night trial—this means you have 90 days from delivery to try your product and see if it's right for you. If you're not satisfied for any reason, you can return it—even if it's been used. We believe in offering this guarantee because we want every customer to feel confident, supported, and risk-free when investing in their comfort and well-being.
- Email hello@rovela.co.uk with your order number and the reason for your return or exchange.
- Wait for return instructions and address confirmation.
- Ship the item using a trackable service to the address provided.
- Once received and inspected, we'll process your refund or exchange.
Important Notes:
- Returns are only accepted within our 90-day money-back guarantee period, unless your product includes an extended warranty.
- If you purchased a warranty, your coverage applies only to replacements/repairs, not refunds past the 90-day guarantee window.
- Items that have already been replaced or processed under warranty/exchange are no longer eligible for refunds.
- Returns sent without prior approval may be rejected or delayed.
Yes. Return shipping costs and arrangements are the responsibility of the customer. Only items returned to our provided return address will be accepted.
To be eligible, items must be in original packaging. We do not accept returns that have been sent to intermediary shipping centers or without prior approval.
Items processed under warranty or exchange are no longer eligible for refund.
Refunds are issued to your original payment method within 7–10 business days after inspection. We'll notify you once your refund has been approved. Please note: all shipping costs are non-refundable.
Please inspect your item upon delivery. If it's damaged or not what you ordered, send us a photo and we'll resolve it. You can choose a refund or replacement. If damage occurs after use and you're under warranty, we'll gladly replace your item.
Yes. To start an exchange, contact hello@rovela.co.uk. You'll receive a return address and instructions. Once we receive your item, your replacement will be prioritized. Please note: Return/exchange shipping fees are not covered, and a 10% restocking fee may apply if the item is returned in used or damaged condition.
Items processed under warranty or exchange are no longer eligible for refund.
Our optional 2 Year warranty covers functional issues and manufacturing defects—at no extra cost if you're enrolled for 2 years once delivered. You'll just need to show proof of the defect with a photo or video. If the issue is confirmed, we'll offer a free reshipment.
Items processed under warranty or exchange are no longer eligible for refund.
Yes, the product is completely wireless.
Thera Pillow runs for 30 minutes per session. On full charge, it can run for 4 full cycles.
Yes, the Thera Pillow comes with the internal battery already equipped.
No, Thera Pillow does not come with a charger. A compatible charger can be purchased separately on our website.
If you don't like it, you can contact us at hello@rovela.co.uk and we'll walk you through the return process.
If Thera Pillow breaks within our 90 day guarantee, we take full responsibility and will process refunds/exchanges according to your request.
The Thera Pillow package comes with: 1x Thera Pillow, 1x instruction manual, 1x USB charging cable, 1x 10W adapter, 1x premium drawstring bag.
Most neck massagers only relax your muscles for a little while. Thera Pillow goes deeper. It's the only device designed with 3 therapies physical therapists actually use—traction, massage, and heat—so you can target neck pain right at home.
What really sets it apart is the gentle cervical traction system. As you lie back, the pillow slowly lifts and supports your neck, helping it return to its natural curve. This realignment tackles the root cause of neck pain from forward head posture, instead of just covering up the symptoms. With Thera Pillow, you're not just getting temporary relief—you're retraining your neck to feel lighter, straighter, and stronger again.
The Original Rovela Pillow™ is only sold through our official website. If you see it on Amazon, Walmart, or anywhere else, those are copycats—and we're not responsible for the quality or safety of those orders. Because Thera Pillow went viral, a lot of lookalike products popped up that may look similar on the outside but don't have the same materials, therapies, or results. Many of our customers have shared stories of getting scammed with cheap imitations that wore out in weeks or didn't work at all. When you order directly from us, you're guaranteed the authentic Thera Pillow, crafted to last and backed by our 90-night risk-free guarantee. It's the only way to ensure you're getting the real relief and lasting results we're known for.
Because it's the real one. At Rovela, we don't cut corners on the things that matter—your safety, your comfort, and how long your pillow actually lasts. Every Thera Pillow goes through strict testing and quality checks to make sure it delivers the results we promise: lasting relief and proper neck support.
Yes, you might find cheaper lookalikes online. And from the outside, they may look similar. But the truth is, those versions often use lower-quality materials, skip proper testing, and wear out fast. Many of our customers come to us after being disappointed (or even hurt) by knockoffs. When you order directly from us, you're investing in something built to last—and designed to finally fix the root cause of neck pain, not just mask it. That's the difference.
You'll never be left empty-handed. Every order with Rovela is 100% guaranteed to arrive. On the rare chance your package is delayed or goes missing, our customer support team will step in right away to make it right. That means we'll reship your Thera Pillow free of charge—no hoops to jump through, no endless back-and-forth. You placed your trust in us, and we take that seriously. When you order from our official website, you can rest easy knowing your package is protected until it's in your hands.
We get it—scams are everywhere online, and it's a real concern. That's exactly why we only offer the Original Thera Pillow through our official Rovela website. When you order here, you're fully protected with our 90-night relief guarantee and dedicated customer support team. We built this company to take care of our families first, and we treat every customer like family too. If anything ever feels uncertain, our support team is just a message away and will respond fast to make sure you're taken care of.
👉 Important: Any listings you see on Amazon, Walmart, or other sites are not us. They may look similar, but they are not Rovela, and we cannot guarantee their quality or safety.
When you buy directly from us, you'll never have to worry about knockoffs, hidden risks, or being left in the dark. Your order—and your relief—is 100% safe with us.
The Original Thera Pillow is built with firm, ergonomic memory foam that supports your neck and spine, paired with a soft, silk-touch cover that feels gentle on your skin. We chose these materials so you don't just get pain relief—you get comfort you actually look forward to. Every detail is designed to make those 15 minutes feel like an escape from pain, not just another "treatment." Because at Rovela, our mission isn't only to reduce pain. It's to bring warmth, ease, and comfort back into your daily life.