Welcome to the Rovela Help Center

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.

Yes, we regularly offer promotions, seasonal sales, and bundle discounts. Check our homepage or product listings for current deals.

Yes! We offer bundle discounts on selected items to help you save more when buying for multiple family members.

Yes—each device is designed for safe use up to 15–30 minutes per session. For chronic conditions, consult with your doctor first.

If you're within the 90-day guarantee or under 2 year warranty coverage, reach out and we'll help troubleshoot or replace it.

We'll email you a digital copy. Just ask at hello@rovelahealth.com.

• Function: Heat, vibration, and traction for cervical spine support and neck relief
• How to Use: Lie down comfortably, plug in or unplug if using the wireless model, then hold the power button for 3–5 seconds to start Auto Mode. For manual control, hold the Manual button and press again to cycle modes (blue = massage, green = traction, red = heat)
• When to Use: Ideal for morning or evening use, especially after long hours at a desk, during headaches, or before bed to ease tension
• Duration: Auto shut-off after 30 minutes
• Cleaning: Wipe with a damp cloth. Do not submerge or machine wash

• Function: Rhythmic massage and heat therapy for lower back tension
• How to Use: Plug in the device, then press and hold the Massage button (3 secs) or Heat button (5 secs). Tap to adjust levels
• When to Use: Best after sitting long hours, post-workout recovery, or general lumbar discomfort
• Duration: 15 minutes per session
• Cleaning: Spot clean with damp cloth only

• Function:
  Compact massage ball for targeted pressure relief on the back, shoulders, neck, glutes, feet, and legs
• How to Use:
  Place the ball between your body and the floor, wall, or chair. Apply gentle pressure and slowly roll over tight areas.
• When to Use: Ideal after long periods sitting, after exercise, or whenever muscles feel tight or stiff
  Duration: Use for 1–2 minutes per area. Start gently and increase pressure as comfortable
• Cleaning:
  Wipe clean with a damp cloth. Do not machine wash or soak in water
  
  

• Function: Non-slip yoga mat for stretching, mobility work, yoga, Pilates, and floor-based recovery routines
  How to Use: Roll out on a flat surface. Use for stretching, balance exercises, core work, or gentle mobility sessions
  When to Use: Ideal before or after exercise, during recovery routines, or for daily stretching at home
  
  

• Function: Herbal pain patch for localized relief
• How to Use: Apply to clean, dry skin. Stick firmly on the affected area
• When to Use: As needed for sore muscles or stiff areas. Not reusable

Most orders ship within 1–3 business days (excluding weekends and holidays). A tracking number will be sent once your order is on its way.

You can request to change or cancel your order within 1 hour of placing it. After that window, orders are usually in processing or fulfilled and can no longer be adjusted.

Standard shipping usually takes 7–14 business days, depending on your location. Delays may occur during peak periods.

If your order doesn't arrive within 30 days of shipment, contact us and we'll either reship your package or issue a refund, depending on the situation.

Yes! We ship worldwide. Some items may be fulfilled from overseas warehouses depending on stock availability.

Every product is covered by our 90-night trial—this means you have 90 days from delivery to try your product and see if it's right for you. If you're not satisfied for any reason, you can return it—even if it's been used. We believe in offering this guarantee because we want every customer to feel confident, supported, and risk-free when investing in their comfort and well-being.

1. Email hello@rovelahealth.com with your order number and the reason for your return or exchange.
2. Wait for return instructions and address confirmation.
3. Ship the item using a trackable service to the address provided.
4. Once received and inspected, we'll process your refund or exchange.

Important Notes:

• Returns are only accepted within our 90-day money-back guarantee period, unless your product includes an extended warranty.
• If you purchased a warranty, your coverage applies only to replacements/repairs, not refunds past the 90-day guarantee window.
• Items that have already been replaced or processed under warranty/exchange are no longer eligible for refunds.
• Returns sent without prior approval may be rejected or delayed.

Yes. Return shipping costs and arrangements are the responsibility of the customer. Only items returned to our provided return address will be accepted.

To be eligible, items must be in original packaging. We do not accept returns that have been sent to intermediary shipping centers or without prior approval.

Items processed under warranty or exchange are no longer eligible for refund.

Refunds are issued to your original payment method within 7–10 business days after inspection. We'll notify you once your refund has been approved. Please note: all shipping costs are non-refundable.

Please inspect your item upon delivery. If it's damaged or not what you ordered, send us a photo and we'll resolve it. You can choose a refund or replacement. If damage occurs after use and you're under warranty, we'll gladly replace your item.

Yes. To start an exchange, contact hello@rovelahealth.com. You'll receive a return address and instructions. Once we receive your item, your replacement will be prioritized. Please note: Return/exchange shipping fees are not covered, and a 10% restocking fee may apply if the item is returned in used or damaged condition.

Items processed under warranty or exchange are no longer eligible for refund.

Our optional 2 Year warranty covers functional issues and manufacturing defects—at no extra cost if you're enrolled for 2 years once delivered. You'll just need to show proof of the defect with a photo or video. If the issue is confirmed, we'll offer a free reshipment.

Items processed under warranty or exchange are no longer eligible for refund.